Refund policy

DUE TO THE UNIQUE NATURE OF MY WORK, I DO NOT ACCEPT REFUNDS OR EXCHANGES. WE STRIVE TO CREATE A SPECIAL EXPERIENCE FOR EACH CLIENT WHEN THEY PLACE AN ORDER. OUR GOAL IS TO EXCEED THE EXPECTATIONS OF OUR CLIENTS. HOWEVER, UNDER THE CIRCUMSTANCES OF A CUSTOMER REQUESTING A REFUND, HERE IS OUR REFUND POLICY. 

REFUNDS 

REFUNDS ARE 100% NOT AVAILABLE ONCE PAYMENT HAS BEEN MADE AND RESIN WORK HAS BEGUN. NO EXCEPTIONS WILL BE MADE. CUSTOMERS MAY RECEIVE A  50% REFUND IF REQUESTED 3 DAYS AFTER INITIAL ORDER AND RESIN WORK HAS NOT BEGUN. NO REFUNDS WILL BE GIVEN TO REQUESTS AFTER THIS TIME FRAME NO EXCEPTIONS. A $50 DEPOSIT IS NON-REFUNDABLE AND DOES NOT COUNT TOWARDS GETTING A PERCENTAGE REFUND.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RETURNS

PER OUR DISCLAIMER,  ALL TKT’s JEWELRY & ACCESSORIES LLC PRODUCTS ARE MADE WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED. PERSONALIZED ITEMS ARE SOLD ON AN AS IS BASIS AND CANNOT BE RETURNED. 

Unfortunately, we cannot accept returns on gift cards. 

Exchanges
There are NO Exchanges on or with Jewelry, Keychains and Keepsakes. 

CANCELLATION

DOWN DEPOSITS ARE NON-REFUNDABLE UPON CANCELING AN ORDER. DEPENDING ON TIME FRAME OF CANCELLATION YOU WILL RECEIVE A FULL REFUND MINUS THE DEPOSIT AS LONG AS RESIN WORK HAS NOT BEEN STARTED.